Refund policy

All of our shirts are made to order using high-quality direct-to-film (DTF) printing. Because each item is produced specifically for you, we do not accept general returns or exchanges.

Please review your order carefully before completing your purchase.

 

Returns & Exchanges

We do not accept returns or exchanges for:

  • Incorrect size selected by customer
  • Color preference changes
  • Design choice changes
  • Custom or personalized items
  • Buyer’s remorse

If you are unsure about sizing, please review our size chart before ordering.

 

Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged
  • Defective
  • Incorrect (wrong item or wrong design sent)

Please contact us within 3 days of delivery with:

  • Your order number
  • Clear photos of the item and issue

Once approved, we will gladly:

  • Send a replacement at no cost, OR
  • Issue a refund if a replacement is not available
  • Damaged items might be requested to be sent back

 

Cancellations

Orders may be canceled within 12 hours of purchase.

After production has started, orders cannot be canceled.

 

Processing & Shipping

All items are made to order.

Processing time: 2–4 business days

Shipping time varies based on location.

We are not responsible for shipping delays once the package has been transferred to the carrier.

 

Refunds (If Approved)

If a refund is approved:

Refunds are issued to the original payment method
Processing time may take 3–7 business days depending on your bank

 

Contact Us

For any order issues, please contact us at:

Support@velvetcitycreations.com

Please include your order number for faster assistance.